Student Satisfaction Survey Fall 2000

INTRODUCTION

In the fall 2000 semester a Student Satisfaction Survey was completed. Faculty was asked to administer this survey in two classes taught by them. A student enrolled in more than one class in which the survey was administered was asked to fill out the survey only once. This avoided a duplication of responses by the same student.

FINDINGS

853 students completed this survey. Approximately five percent of the students did not answer all of the questions. This assumption is derived from the detailed responses in APPENDIX I. Of the 853 responses 265 (31%) were males and 552 (65%) were females. This gender breakdown of respondents was a good representation of the enrollment for fall 1999, which is 31% male and 69% female. The students who answered the survey were representative of the five ethnic groups enrolled.

The main reason given for attending LSC-O was to earn credit towards a four-year degree. The other reasons in descending order were to, earn an AS, earn an AAS, earn a certificate, improve present job skills, and maintain licensure.

Approximately 51 percent of the students are financing their education through various sources of financial aid. While attending LSC-O 30 percent of the respondents are working full-time while 37 percent are working part-time.

A frequency distribution was run using the responses given by all the respondents. Some of the findings are listed below. A more detailed list can be found in APPENDIX I.

On the services offered at LSC-O, the students responded in the following manner:

	Strongly Agree				Not Applicable				Strongly Disagree
Type Of Service	Strongly Agree		Agree		Not Applicable		Disagree		Strongly Disagree
Financial Aid:	#	%	#	%	#	%	#	%	#	%
Office not open when needed	41	4.8	75	8.8	244	28.7	233	27.4	217	25.6
Personnel were available to help	216	25.3	314	36.8	215	25.2	38	4.5	39	4.6
Satisfied with service received	231	27.1	280	32.8	218	25.6	43	5.0	52	6.1
Admissions:
Office not open when needed	47	5.5	88	10.3	63	7.4	347	40.7	264	30.9
Personnel were available to help	256	30.0	465	54.5	39	4.6	35	4.1	34	4.0
Satisfied with service received	265	31.1	434	50.9	51	6.0	41	4.8	40	4.7
Testing:
Office not open when needed	35	4.1	44	5.2	347	40.7	206	24.2	181	21.2
Personnel were available to help	187	21.9	248	29.1	336	39.4	21	2.5	23	2.7
Satisfied with service received	206	24.2	233	27.3	339	39.7	20	2.3	24	2.8
Advising:
Office not open when needed	42	4.9	74	8.7	107	12.5	332	38.9	256	30.0
Personnel were available to help	266	31.2	385	45.1	97	11.4	41	4.8	32	3.8
Satisfied with service received	290	34.0	362	42.4	94	11.0	47	5.5	37	4.3
Student Activities:
I enjoy participating in the Activities	109	12.8	168	19.7	457	53.6	58	6.8	29	3.4
Activities are well planned	97	11.4	156	18.3	485	56.9	45	5.3	29	3.4
Make no changes to Student Activities	92	10.8	135	15.8	478	56.0	63	7.4	44	5.2
Student Center:
Is a pleasant place	181	21.2	276	32.4	312	36.6	40	4.7	22	2.6
Facilities in Student Center are adequate	147	17.2	284	33.3	302	35.4	53	6.2	28	3.3
Personnel were available to help	151	17.7	279	32.7	326	38.2	33	3.9	29	3.4
Cypress Station Restaurant:
Menu choice is adequate	86	10.1	202	23.7	454	53.2	39	4.6	26	3.0
Excellent quality of food	82	9.6	201	23.6	462	54.2	36	4.2	19	2.2
Courteous and efficient personnel	104	12.2	206	24.2	457	53.6	19	2.2	12	1.4
Should be open more hours	132	15.5	146	17.1	465	54.5	43	5.0	10	1.2
Learning Resource Center:
Person was knowledgeable	173	20.3	258	30.2	362	42.4	12	1.4	7	0.8
Office not open when needed	22	2.6	54	6.3	365	42.8	194	22.7	172	20.2
Adequate computer facilities	184	21.6	277	32.5	333	39.0	12	1.4	5	0.6
Satisfied with service received	198	23.2	251	29.4	350	41.0	11	1.3	5	0.6
Library:
Librarians are helpful	210	24.6	348	40.8	222	26.0	21	2.5	16	1.9
Not open when needed	40	4.7	92	10.8	227	26.6	253	29.7	198	23.2
Collection meets my needs	215	25.2	346	40.6	216	25.3	25	2.9	8	0.9
Academic Affairs:
Personnel were available to help	89	10.4	189	22.2	503	59.0	12	1.4	4	0.5
Office not open when needed	15	1.8	49	5.7	507	59.4	128	15.0	102	12.0
Satisfied with service received	98	11.5	180	21.1	506	59.3	14	1.6	3	0.4
Faculty:
Satisfied with quality of instruction	323	37.9	419	49.1	23	2.7	47	5.5	18	2.1
Faculty are courteous and pleasant	312	36.6	448	52.5	28	3.3	26	3.0	8	0.9
Faculty are generally receptive	301	35.3	433	50.8	42	4.9	28	3.3	15	1.8
Wish faculty were in their offices more	134	15.7	229	26.8	208	24.4	199	23.3	42	4.9
Generally I get the grades I deserve	257	30.1	422	49.5	53	6.2	63	7.4	15	1.8
Generally the faculty is competent	322	37.7	428	50.2	39	4.6	20	2.3	8	0.9
Faculty Advisor available when needed	256	30.0	363	42.6	142	16.6	34	4.0	16	1.9
Schedule of Classes:
Good schedule of classes and labs	213	25.0	399	46.8	56	6.6	94	11.0	56	6.6
Generally satisfied with kinds of course	198	23.2	428	50.2	52	6.1	98	11.5	44	5.2
Never finish due to course offerings	115	13.5	129	15.1	192	22.5	239	28.0	128	15.0
Student Organizations:
Are beneficial	117	13.7	203	23.8	460	53.9	18	2.1	17	2.0
Are not appropriate for my age	49	5.7	84	9.8	484	56.7	131	15.4	48	5.6
Activities are well planned	67	7.9	153	17.9	517	60.6	39	4.6	23	2.7
Cashier:
Was helpful to me	188	22.0	411	48.2	161	18.9	31	3.6	35	4.1
Office not open when needed	44	5.2	118	13.8	166	19.5	325	38.1	159	18.6
Switchboard:
Operator was helpful	142	16.6	207	24.3	434	50.9	22	2.6	8	0.9
Not open when needed	29	3.4	71	8.3	443	51.9	150	17.6	111	13.0
Maintenance:
Campus is well maintained	192	22.5	422	49.5	71	8.3	77	9.0	1	0.1
Classrooms are messy and dirty	67	7.9	132	15.5	68	8.0	363	42.6	178	20.9
Security:
I feel safe on campus	182	21.3	487	57.1	87	10.2	42	4.9	18	2.1
Personnel treated me with courtesy	183	21.5	466	54.6	128	15.0	26	3.0	7	0.8
Security is adequate during the day	171	20.0	415	48.7	162	19.0	48	5.6	21	2.5
Security is adequate during the night	134	15.7	269	31.5	318	37.3	54	6.3	32	3.8
Campus has adequate lighting	152	17.8	333	39.0	172	20.2	103	12.1	46	5.4
Bookstore:
Personnel are helpful	242	28.4	435	51.0	61	7.2	49	5.7	36	4.2
Not open when needed	84	9.8	131	15.4	73	8.6	338	39.6	182	21.3
Books are available when needed	104	12.2	296	34.7	53	6.2	199	23.3	161	18.9

The responses to the satisfaction survey administered in fall 2000 was compared to the responses of a similar satisfaction surveys administered in fall 1999. APPENDIX III has a listing of each response category and the respective change.

In order to see if a student agreed or disagreed with a particular statement asked in the survey a net agreement or disagreement was calculated. First the total agreement is calculated by adding the “Strongly Agree” responses with the “Agree” responses and the total disagreement is calculated by adding the “Strongly Disagree” responses with the “Disagree” responses. Finally, total disagreement is subtracted from total agreement to get a net agreement or disagreement. In APPENDIX IV there is a mathematical example of how net agreement or disagreement is calculated. This appendix also contains the percent change in the net agreement or disagreement between the two surveyed semesters. Listed below is the net agreement, indicated by a positive number, or disagreement, indicated as a negative number in parenthesis, between the surveys administered in fall 1999 an fall 2000.

Type of Service
	Net			Net
Financial Aid:	1999	2000	Testing:	1999	2000
Office not open when needed	(40.80)	(39.40)	Office not open when needed	(44.80)	(36.10)
Personnel were available to help	53.80	53.00	Personnel were available to help	58.20	45.80
Satisfied with service received	50.30	48.80	Satisfied with service received	59.70	46.40
Admissions:			Advising:
Office not open when needed	(52.90)	(55.80)	Office not open when needed	(46.00)