Student Satisfaction Survey Fall 2001

INTRODUCTION

In the fall 2001 semester a Student Satisfaction Survey was completed. Faculty was asked to administer this survey in two classes taught by them. A student enrolled in more than one class in which the survey was administered was asked to fill out the survey only once. This avoided a duplication of responses by the same student.

FINDINGS

793 students completed this survey. Approximately five percent of the students did not answer all of the questions. This assumption is derived from the detailed responses in APPENDIX I. Of the 793 respondents 219 (28%) were males and 553 (70%) were females. This gender breakdown of respondents was a good representation of the enrollment for fall 2001 which is 28% male and 72% female. From APPENDIX I it can be seen that the students who answered the survey were representative of the five ethnic groups enrolled.

A majority of the students (33%), stated the main reason for attending LSCO was to earn credit towards a four-year degree. The other reasons in descending order were to, earn a certificate (19%), earn an AAS (17%), earn an AS (14%), improve present job skills (2%), and maintain licensure (<1%).

Approximately 54 percent of the students are financing their education through various sources of financial aid. While attending LSCO 33 percent of the respondents are working full-time while 36 percent are working part-time.

A frequency distribution was run using the responses given by all the respondents. Some of the findings are listed below. A more detailed list can be found in APPENDIX I.

On the services offered at LSCO, the students responded in the following manner:

Type of Service	Strongly Agree		Agree		Not Applicable		Disagree		Strongly Agree
Financial Aid:	#	%	#	%	#	%	#	%	#	%
Office not open when needed	46	5.8	61	7.7	222	28.0	232	29.3	204	25.7
Personnel were available to help	206	26.0	296	37.3	187	23.6	39	4.9	31	3.9
Satisfied with service received	218	27.5	283	35.7	202	25.5	35	4.4	40	5.0
Admissions:
Office not open when needed	51	6.4	68	8.6	84	10.6	311	39.2	256	32.3
Personnel were available to help	255	32.2	396	49.9	52	6.6	38	4.8	33	4.2
Satisfied with service received	256	32.3	393	49.6	49	6.2	36	4.5	41	5.2
Testing:
Office not open when needed	40	5.0	43	5.4	323	40.7	185	23.3	180	22.7
Personnel were available to help	175	22.1	244	30.8	310	39.1	19	2.4	19	2.4
Satisfied with service received	190	24.0	239	30.1	306	38.6	23	2.9	17	2.1
Advising:
Office not open when needed	47	5.9	76	9.6	107	13.5	277	34.9	263	33.2
Personnel were available to help	256	32.3	356	44.9	89	11.2	44	5.5	34	4.3
Satisfied with service received	272	34.3	335	42.2	85	10.7	47	5.9	37	4.7
Student Activities:
I enjoy participating in LSC-O Activities	114	14.4	196	24.7	374	47.2	45	5.7	42	5.3
Activities are well planned	111	14.0	206	26.0	393	49.6	32	4.0	30	3.8
Make no changes to Student Activities	102	12.9	168	21.2	399	50.3	63	7.9	39	4.9
Student Center:
Is a pleasant place	168	21.2	316	39.8	237	29.9	28	3.5	33	4.2
Facilities in Student Center are adequate	148	18.7	306	38.6	251	31.7	42	5.3	29	3.7
Personnel were available to help	163	20.6	307	38.7	263	33.2	21	2.6	24	3.0
Cypress Station Restaurant:
Menu choice is adequate	110	13.9	229	28.9	386	48.7	23	2.9	22	2.8
Excellent quality of food	87	11.0	225	28.4	399	50.3	41	5.2	9	1.1
Courteous and efficient personnel	103	13.0	220	27.7	390	49.2	33	4.2	10	1.3
Should be open more hours	109	13.7	168	21.2	428	54.0	48	6.1	13	1.6
Learning Resource Center:
Person was knowledgeable	149	18.8	278	35.1	313	39.5	21	2.6	8	1.0
LRC not open when needed	31	3.9	57	7.2	319	40.2	191	24.1	174	21.9
Adequate computer facilities	174	21.9	276	34.8	280	35.3	31	3.9	5	0.6
Satisfied with service received	172	21.7	271	34.2	293	36.9	27	3.4	11	1.4
Library:
Librarians are helpful	210	26.5	358	45.1	163	20.6	32	4.0	10	1.3
Not open when needed	62	7.8	99	12.5	163	20.6	248	31.3	202	25.5
Collection meets my needs	251	31.7	352	44.4	152	19.2	18	2.3	7	0.9
Academic Affairs:
Personnel were available to help	97	12.2	211	26.6	448	56.5	6	0.8	5	0.6
Office not open when needed	18	2.3	44	5.5	451	56.9	144	18.2	111	14.0
Satisfied with service received	104	13.1	198	25.0	455	57.4	8	1.0	5	0.6
Faculty:
Satisfied with quality of instruction	283	35.7	413	52.1	24	3.0	42	5.3	17	2.1
Faculty are courteous and pleasant	268	33.8	452	57.0	29	3.7	17	2.1	11	1.4
Faculty are generally receptive	264	33.3	442	55.7	28	3.5	27	3.4	13	1.6
Wish faculty were in their offices more	121	15.3	266	33.5	163	20.6	171	21.6	50	6.3
Generally I get the grades I deserve	231	29.1	427	53.8	41	5.2	47	5.9	25	3.2
Generally the faculty is competent	270	34.0	444	56.0	30	3.8	26	3.3	6	0.8
Faculty Advisor available when needed	216	27.2	364	45.9	154	19.4	31	3.9	12	1.5
Schedule of Classes:
Good schedule of classes and labs	175	22.1	419	52.8	46	5.8	83	10.5	54	6.8
Generally satisfied with kinds of course	173	21.8	448	56.5	32	4.0	80	10.1	41	5.2
Never finish due to course offerings	98	12.4	166	20.9	141	17.8	225	28.4	140	17.7
Student Organizations:
Are beneficial	121	15.3	223	28.1	395	49.8	11	1.4	21	2.6
Are not appropriate for me	66	8.3	97	12.2	422	53.2	127	16.0	50	6.3
Activities are well planned	89	11.2	199	25.1	432	54.5	28	3.5	22	2.8
Cashier:
Was helpful to me	174	21.9	400	50.4	156	19.7	26	3.3	23	2.9
Office not open when needed	51	6.4	98	12.4	179	22.6	273	34.4	170	21.4
Switchboard:
Operator was helpful	139	17.5	211	26.6	392	49.4	20	2.5	12	1.5
Not open when needed	25	3.2	52	6.6	400	50.4	173	21.8	118	14.9
Maintenance:
Campus is well maintained	317	40.0	376	47.4	47	5.9	28	3.5	13	1.6
Classrooms are messy and dirty	63	7.9	98	12.4	53	6.7	336	42.4	224	28.2
Security:
I feel safe on campus	203	25.6	449	56.6	64	8.1	53	6.7	10	1.3
Personnel treated me with courtesy	204	25.7	416	52.5	113	14.2	27	3.4	13	1.6
Security is adequate during the day	170	21.4	379	47.8	161	20.3	41	5.2	23	2.9
Security is adequate during the night	135	17.0	278	35.1	252	31.8	63	8.0	43	5.4
Campus has adequate lighting	174	21.9	393	49.6	103	13.0	62	7.8	41	5.2
Bookstore:
Personnel are helpful	219	27.6	436	55.0	42	5.3	46	5.8	39	4.9
Not open when needed	130	16.4	154	19.4	51	6.4	276	34.8	165	20.8
Books are available when needed	126	15.9	337	42.5	50	6.3	158	19.9	106	13.4

The responses to the satisfaction survey administered in fall 2001 was compared to the responses of a similar satisfaction surveys administered in fall 2000. APPENDIX III has a listing of each response category and the respective change.

In order to see if a student agreed or disagreed with a particular statement asked in the survey a net agreement or disagreement was calculated. First the total agreement is calculated by adding the “Strongly Agree” responses with the “Agree” responses and the total disagreement is calculated by adding the “Strongly Disagree” responses with the “Disagree” responses. Finally, total disagreement is subtracted from total agreement to get a net agreement or disagreement. In APPENDIX IV there is a mathematical example of how net agreement or disagreement is calculated. This appendix also contains the percent change in the net agreement or disagreement between the two surveyed semesters. Listed below is the net agreement, indicated by a positive number, or disagreement, indicated as a negative number in parenthesis, between the surveys administered in fall 2000 and fall 2001.

Type of Service
	Net			Net
Financial Aid:	2000	2001	Testing:	2000	2001
Office not open when needed	(39.40)	(41.50)	Office not open when needed	(36.10)	(35.60)
Personnel were available to help	53.00	53.90	Personnel were available to help	45.80	48.10
Satisfied with service received	48.80	53.80	Satisfied with service received	46.40	49.10
Admissions:			Advising:
Office not open when needed	(55.80)	(56.50)	Office not open when needed	(55.30)	(52.60)
Personnel were available to help