INTRODUCTION
In the fall 2002 semester a Student Satisfaction Survey was completed. Faculty was asked to administer this survey in two classes taught by them. A student enrolled in more than one class in which the survey was administered was asked to fill out the survey only once. This avoided a duplication of responses by the same student.
FINDINGS
A random sample of 399 students from the fall 2002 enrollment responded to this survey. From APPENDIX I, of the 399 respondents 99 (25%) were males and 287 (72%) were females. This gender breakdown of respondents was a good representation of the enrollment for fall 2002, which is 28% male and 72% female. APPENDIX I also tell us that the ethnic breakdown of the sample survey respondents was approximately similar to the ethnic breakdown of the entire population of students enrolled in fall 2002.
A majority of the students (31%), stated the main reason for attending LSC-O was to earn credit towards a four-year degree. The other reasons in descending order were to, earn an AS (21%), earn an AAS (18%), earn a certificate (17%), improve present job skills (2%), and maintain licensure (<1%).
Approximately 58 percent of the students are financing their education through various sources of financial aid. While attending LSCO 34 percent of the respondents are working full-time while 37 percent are working part-time.
A frequency distribution was run using the responses given by all the respondents. Some of the findings are listed below. A more detailed list can be found in APPENDIX I.
On the services offered at LSCO, the students responded in the following manner:
| Type of Service | Strongly Agree | Agree | Not Applicable | Disagree | Strongly Agree | |||||
| Financial Aid: |
# |
% |
# |
% |
# |
% |
# |
% |
# |
% |
| Office was open when needed* |
159 |
40.2 |
147 |
37.1 |
74 |
18.7 |
11 |
2.8 |
4 |
1.0 |
| Personnel were available to help |
141 |
35.3 |
170 |
42.6 |
68 |
17.0 |
16 |
4.0 |
4 |
1.0 |
| Satisfied with service received |
146 |
36.6 |
158 |
39.6 |
68 |
17.0 |
15 |
3.8 |
11 |
2.8 |
| Admissions: |
||||||||||
| Office was open when needed * |
193 |
48.4 |
181 |
45.4 |
17 |
4.3 |
7 |
1.8 |
1 |
.3 |
| Personnel were available to help me |
182 |
45.6 |
184 |
46.1 |
16 |
4.0 |
14 |
3.5 |
3 |
.8 |
| Satisfied with service received |
165 |
41.4 |
195 |
48.9 |
16 |
4.0 |
17 |
4.3 |
6 |
1.5 |
| Testing: |
||||||||||
| Office was open when needed* |
143 |
35.8 |
127 |
31.8 |
122 |
30.6 |
4 |
1.0 |
2 |
.5 |
| Personnel were available to help me |
136 |
34.1 |
132 |
33.1 |
122 |
30.6 |
6 |
1.5 |
2 |
.5 |
| Satisfied with service received |
136 |
34.1 |
129 |
32.3 |
122 |
30.6 |
9 |
2.3 |
2 |
.5 |
| Advising: |
||||||||||
| Office was open when needed* |
205 |
51.4 |
159 |
39.8 |
10 |
2.5 |
16 |
4.0 |
7 |
1.8 |
| Personnel were available to help |
192 |
48.1 |
165 |
41.4 |
12 |
3.0 |
20 |
5.0 |
8 |
2.0 |
| Satisfied with service received |
182 |
45.6 |
170 |
42.6 |
13 |
3.3 |
21 |
5.3 |
11 |
2.8 |
| Student Activities: |
||||||||||
| I enjoy participating in LSC-O Activities |
58 |
14.5 |
95 |
23.8 |
210 |
52.6 |
25 |
6.3 |
8 |
2.0 |
| Activities are well planned |
53 |
13.3 |
100 |
25.1 |
207 |
51.9 |
28 |
7.0 |
8 |
2.0 |
| Make no changes to Student Activities |
49 |
12.3 |
93 |
23.3 |
201 |
50.4 |
34 |
8.5 |
18 |
4.5 |
| Student Center: |
||||||||||
| Is a pleasant place |
122 |
30.6 |
147 |
36.8 |
109 |
27.3 |
13 |
3.3 |
8 |
2.0 |
| Facilities in Student Center are adequate |
109 |
27.3 |
140 |
35.1 |
119 |
29.8 |
21 |
5.3 |
10 |
2.5 |
| Personnel were available to help |
105 |
26.3 |
144 |
36.1 |
127 |
31.8 |
14 |
3.5 |
9 |
2.3 |
| Cypress Station Restaurant: |
||||||||||
| Menu choice is adequate |
77 |
19.3 |
141 |
35.3 |
146 |
36.6 |
20 |
5.0 |
10 |
2.5 |
| Excellent quality of food |
73 |
18.3 |
126 |
31.6 |
155 |
38.8 |
25 |
6.3 |
16 |
4.0 |
| Courteous and efficient personnel |
80 |
20.1 |
139 |
34.8 |
149 |
37.3 |
14 |
3.5 |
13 |
3.3 |
| Hours are adequate* |
75 |
18.8 |
136 |
34.1 |
152 |
38.1 |
19 |
4.8 |
13 |
3.3 |
| Learning Resource Center: |
||||||||||
| Person was knowledgeable |
132 |
33.1 |
157 |
39.3 |
90 |
22.6 |
12 |
3.0 |
5 |
1.3 |
| LRC was open when needed* |
151 |
37.8 |
155 |
38.8 |
80 |
20.1 |
5 |
1.3 |
5 |
1.3 |
| Adequate computer facilities |
150 |
37.6 |
162 |
40.6 |
77 |
19.3 |
4 |
1.0 |
2 |
.5 |
| Satisfied with service received |
150 |
37.6 |
154 |
38.6 |
78 |
19.5 |
8 |
2.0 |
4 |
1.0 |
| Library: |
||||||||||
| Librarians are helpful |
176 |
44.1 |
164 |
41.1 |
35 |
8.8 |
15 |
3.8 |
4 |
1.0 |
| Open when needed* |
194 |
48.6 |
145 |
36.3 |
31 |
7.8 |
16 |
4.0 |
8 |
2.0 |
| Resources are adequate |
181 |
45.4 |
164 |
41.1 |
36 |
9.0 |
9 |
2.3 |
4 |
1.0 |
| Academic Affairs: |
||||||||||
| Personnel were available to help |
78 |
19.5 |
120 |
30.1 |
178 |
44.6 |
5 |
1.3 |
7 |
1.8 |
| Open when needed* |
83 |
20.8 |
118 |
29.6 |
175 |
43.9 |
5 |
1.3 |
7 |
1.8 |
| Satisfied with service received |
83 |
20.8 |
117 |
29.3 |
175 |
43.9 |
5 |
1.3 |
8 |
2.0 |
| Faculty: |
||||||||||
| Satisfied with quality of instruction |
169 |
42.4 |
164 |
41.1 |
9 |
2.3 |
40 |
10.0 |
14 |
3.5 |
| Faculty are courteous and pleasant |
180 |
45.1 |
189 |
47.4 |
10 |
2.5 |
11 |
2.8 |
5 |
1.3 |
| Faculty are generally receptive |
171 |
42.9 |
195 |
48.9 |
9 |
2.3 |
11 |
2.8 |
9 |
2.3 |
| Faculty were available in their offices* |
147 |
36.8 |
192 |
48.1 |
23 |
5.8 |
23 |
5.8 |
9 |
2.3 |
| Generally I get the grades I deserve |
167 |
41.9 |
185 |
46.4 |
18 |
4.5 |
16 |
4.0 |
8 |
2.0 |
| Generally the faculty is competent |
180 |
45.1 |
191 |
47.9 |
9 |
2.3 |
8 |
2.0 |
6 |
1.5 |
| Faculty Advisor available |
150 |
37.6 |
178 |
44.6 |
50 |
12.5 |
6 |
1.5 |
7 |
1.8 |
| Schedule of Classes |
||||||||||
| Good schedule of classes and labs |
143 |
35.8 |
177 |
44.4 |
11 |
2.8 |
44 |
11.0 |
18 |
4.5 |
| Generally satisfied with kinds of courses | 134 |
33.6 |
202 |
50.6 |
10 |
2.5 |
32 |
8.0 |
16 |
4.0 |
| Frequency of class offerings will enable me to finish my program in a timely manner* |
126 |
31.6 |
193 |
48.4 |
8 |
2.0 |
49 |
12.3 |
18 |
4.5 |
| Student Organizations: |
||||||||||
| Are beneficial |
80 |
20.1 |
98 |
24.6 |
194 |
48.6 |
11 |
2.8 |
9 |
2.3 |
| Are appropriate for me* |
66 |
16.5 |
96 |
24.1 |
202 |
50.6 |
17 |
4.3 |
11 |
2.8 |
| Activities are well planned |
67 |
16.8 |
92 |
23.1 |
207 |
51.9 |
17 |
4.3 |
10 |
2.5 |
| Cashier: |
||||||||||
| Was helpful to me |
141 |
35.3 |
189 |
47.4 |
45 |
11.3 |
12 |
3.0 |
8 |
2.0 |
| Open when needed* |
146 |
36.6 |
186 |
46.6 |
52 |
13.0 |
5 |
1.0 |
4 |
1.0 |
| Switchboard: |
||||||||||
| Operator was helpful |
121 |
30.3 |
148 |
37.1 |
112 |
28.1 |
8 |
2.0 |
4 |
1.0 |
| Open when needed* |
118 |
29.6 |
155 |
38.8 |
110 |
27.6 |
7 |
1.8 |
3 |
.8 |
| Maintenance: |
||||||||||
| Campus is well maintained |
196 |
49.1 |
181 |
45.4 |
13 |
3.3 |
6 |
1.0 |
0 |
0 |
| Classrooms are clean |
181 |
45.4 |
190 |
47.6 |
9 |
2.3 |
14 |
3.5 |
2 |
.5 |
| Restrooms are kept clean* |
173 |
43.4 |
184 |
46.1 |
12 |
3.0 |
25 |
6.3 |
2 |
.5 |
| Security: |
||||||||||
| I feel safe on campus |
153 |
38.3 |
200 |
50.1 |
12 |
3.0 |
21 |
5.3 |
10 |
2.5 |
| Personnel treated me with courtesy |
152 |
38.1 |
199 |
49.9 |
27 |
6.8 |
9 |
2.3 |
8 |
2.0 |
| Security is adequate during the day |
144 |
36.1 |
187 |
46.9 |
40 |
10.0 |
16 |
4.0 |
8 |
2.0 |
| Security is adequate during the night |
107 |
26.8 |
153 |
38.3 |
96 |
24.1 |
28 |
7.0 |
11 |
2.8 |
| Campus has adequate lighting |
139 |
34.8 |
190 |
47.6 |
29 |
7.3 |
25 |
6.3 |
12 |
3.0 |
| Bookstore: |
||||||||||
| Personnel are helpful |
138 |
34.6 |
190 |
47.9 |
12 |
3.0 |
31 |
7.8 |
23 |
5.8 |
| Open when needed* |
130 |
32.6 |
173 |
43.4 |
15 |
3.8 |
51 |
12.8 |
27 |
6.8 |
| Books are available when needed |
95 |
23.8 |
149 |
37.3 |
14 |
3.5 |
78 |
19.5 |
60 |
15.0 |
The responses to the satisfaction survey administered in fall 2002 were compared to the responses of a similar satisfaction surveys administered in fall 2001. APPENDIX III has a listing of each response category and the respective change.
In order to see if a student agreed or disagreed with a particular statement asked in the survey a net agreement or disagreement was calculated. First the total agreement is calculated by adding the “Strongly Agree” responses with the “Agree” responses and the total disagreement is calculated by adding the “Strongly Disagree” responses with the “Disagree” responses. Finally, total disagreement is subtracted from total agreement to get a net agreement or disagreement. In APPENDIX IV there is a mathematical example of how net agreement or disagreement is calculated. This appendix also contains the percent change in the net agreement or disagreement between the two surveyed semesters.
Listed below is the net agreement, indicated by a positive number, or disagreement, indicated as a negative number in parenthesis, between the surveys administered in fall 2001 and fall 2002. Some statements, denoted with an asterisk sign, in the fall 2002 survey conducted were reworded or added. Since these statements have a value of not applicable (NA) for the survey conducted in fall 2001 a valid comparison cannot be made.
| Type of Service | Net | Net | |||||
| Financial Aid: |
2001 |
2002 |
Testing: |
2001 |
2002 |
||
| Office open when needed* |
NA |
73.5 |
Office open when needed* |
NA |
66.1 |
||
| Personnel were available to help |
53.9 |
72.9 |
Personnel were available to help |
48.1 |
65.2 |
||
| Satisfied with service received |
53.8 |
69.6 |
Satisfied with service received |
49.1 |
63.6 |
||
| Admissions: |
Advising: |
||||||
| Office open when needed* |
NA |
91.7 |
Office open when needed* |
NA |
85.4 |
||
| Personnel were available to help |
73.1 |
87.4 |
Personnel were available to help |
67.4 |
82.5 |
||
| Satisfied with service received |
72.2 |
84.5 |
Satisfied with service received |
65.9 |
80.1 |
||
| Student Activities: |
|||||||