Distance Education - Technical Support


Know how to:

  • Start and shut down the computer;
  • Create, save, and edit files;
  • Browse the Internet; and,
  • Read and send emails and attach files to emails.

Minimum Hardware and Software Requirements

Blackboard Information

Blackboard Course Enrollment & Availability Overview (Student)

Technical Help

Academic Center, Room 101

Spring/Fall Semesters
Mon-Thurs, 7:30 a.m. - 5:30 p.m.
Friday,  8:00 a.m. - 5:00 p.m.

Summer Semesters
Mon-Thurs, 7:30 a.m. - 5:30 p.m.
Friday, 8:00 a.m. - 12:00 p.m.

Email: helpdesk@lsco.edu
Phone: 409-882-3033

Common Problems:

  1. I need to reset my password.
  2. I'm having a problem with a computer on campus.
  3. Are there computers with cameras on campus?
  4. I can't access MyGator.
  5. The video isn't playing.
  6. My browser & plugins aren't working.

Read your syllabus, professor/staff information, or virtual office for contact information/procedures.

Common Problems:

  1. The page won't display.
  2. I don't understand the content or where to find resources.
  3. Do I have to participate in the discussion board?
  4. When is my assignment due and how do I submit it?
  5. I need to request to reset the test or quiz.
  6. I have a question about my grades.

Phone: 936-496-5378
Email: bbhelp@lsco.edu

Common Problems:

  1. I cannot log into Blackboard.
  2. I am having trouble accessing a video on Blackboard.
  3. I am unable to submit an assignment on Blackboard.
  4. I am having trouble accessing the Blackboard Mobile application on my mobile device.
  5. I am trying to submit my paper on my Blackboard course.
  6. When I am on Blackboard I keep getting a blank white page.
  7. I need help with a course tool or feature.
  8. I need help with Respondus Lockdown Browser.

Virus Problems

Next Steps